The seller has 2 days to raise a dispute to dimarkethall from the time the decision is released or from the time the return parcel is delivered. However, if the seller hasn’t received the return parcel on the 4th day from the day the parcel was picked up, the seller should file for a dispute immediately.

Please check sample scenarios here:

Seller can raise a dispute under the following circumstances, which will be resolved by Shopee in its discretion:

1. The seller would like to contest the refund request approved by dimarkethalL in favor of the buyer because issues about the items were not the seller’s fault. In this case, the seller must submit valid proof within 1 day. This includes Holidays and weekends.
2. The seller did not receive the returned items from the buyer, or the seller would like to contest a refund without return. 
3. The seller received wrong / incomplete / damaged returned items due to the buyer’s negligence.
4. The seller deems that the buyer’s claim on its return request is incorrect upon checking the returned items. 

Follow these steps on how to raise a dispute to Dimarkethall:

Step 1: Go to support ticket tab

Step 2: click Create a Ticket button:

For dispute on the refund granted by dimarkethall to the buyer without requiring the return of products, you may choose from these dispute reasons:

1. Did not receive the return product 
2. Received return product with physical damage
3. Received incomplete return products (missing quantity/accessories)
4. Received wrong return products
5. Received return item(s) but item used

Step 3: Select and attach the list of required photo / video evidence to support the case, and tap “Send ticket". Learn more about how to properly provide evidence here.